Shipping & Pick up

Policy

Shipping Policy

We ship between Monday through Friday (excluding holidays).

All Orders have 7-10 business day processing time.

We offer In-store pickup, allowing you to purchase items online and pick them up at our boutique salon Oak and Ivy Salon, located at 2026 A Ayrsley Town Blvd, Charlotte, NC 28273.

Oak & Ivy Hours:

  • Monday - Closed

  • Tuesday - 8 am - 6 pm

  • Wednesday - 8 am - 6 pm

  • Thursday - 8 am - 6 pm

  • Friday - 8 am - 6 pm

  • Saturday - 8 am - 2 pm

  • Sunday - Closed

You'll receive an email confirmation when your order is ready to pick up.

 Placing Your Order for In-Store Pick Up:

  1. During the checkout process, select the "Pick Up" option and select the Pickup option.

  2. Place your order and wait to receive a “ready to pick up” email (this is a separate email from your order confirmation)

  3. Bring your ID, credit card, and order confirmation to the salon to pick up your items.

  4. We will hold your items at the salon for 7 business days, if you do not make it in by then, we will cancel the order and refund your payment method.

Picking Up Your Order:  
Once you arrive at the boutique be prepared to present the following:

  1. Your government-issued photo ID

  2. The credit card used for the purchase (which must be in your name and match your ID)

  3. Your order confirmation

Please note that no one other than the cardholder will be able to pick up the order. If you’re unable to present the credit card you used to purchase with a matching ID your order will be canceled.